Man Sues Airline Over Access Fee
Man Sues Airline Over Access Fee
A Vietnamese man is suing the country’s budget airline for charging him for wheelchair service for his disabled wife to board a flight from Sài Gòn to Hà Nội, state media reported Monday.Pacific Airlines is refusing to pay the man’s claim of $25, half the fee he was charged, because it would ''create a bad precedent,'' a spokesman told the English-language Vietnam News.
Sài Gòn resident Phạm Văn Tấn said the airline did not inform him of any extra fees for disabled passengers when he purchased tickets for the flight for himself, his wife and their 6-month-old daughter.
However, when it was time to board the plane in mid-August, they found that passengers had to climb up stairs to enter the plane from the tarmac. Later, Phạm said, the airline demanded $50 for helping his wife onto the plane. He adds that he is suing based on principle.
''I want Pacific Airlines to be more responsible to its passengers, especially people with disabilities.
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