Solving complaints and disputes on internet, telecom, delivery and postal services
Ministry of Post and Telecommunication issued Decision No 05/2007/QD-BBCVT dated 5 April, 2007 promulgates the regulations on settlement the complaint and guidance on settlement of disputes between users and providers of post, delivery, telecommunications and internet services.According to the Decision, complaints must be handle via negotiation between related partners first. Complainers can appeal directly or send an application to service providers in time-limit at Article 10 of this Decision. For the complaints in delivery domestic letters, mailers, postal parcel as well as telecommunication and internet services, time-limit for solving the complaints is 2 months. This time is 3 months for complaints in delivery international letters, mailers, postal parcel. In case of complaints can not be solved within time-limit mentioned above, complainers have right to apply to competent state agency to be guided how to solve the complaints.
Time-limit to guide for solving disputes is 45 days from they day application is accepted. If related partners are not getting agreement on dealing with dispute, they have right to sue by law.
The Decision is published on Official Gazette on 9 May, 2007 and comes into effect 15 days afterward.
được đăng bởi kude.punny @ 08:58
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